AWD
Melbourne, where AWD has supported Australian businesses since 1997

Case Studies

Real results for real businesses.

Outcome-led stories from Australian organisations we support every day.

50+
Businesses supported
11 min
Average response time
96%
Client retention

Featured story

Outcome first, story second.

Professional services

How a national advisory firm cut downtime and moved to co-managed IT

73%
Less downtime
2.4x
Faster resolution
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Colleagues working side by side at laptops and monitors in a bright open-plan office

All case studies

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Different sectors, the same discipline: proactive IT, measurable outcomes and people who answer the phone.

Colleagues working side by side at laptops and monitors in a bright open-plan office Professional services
A national advisory firm

How a national advisory firm cut downtime and moved to co-managed IT

73%
Less downtime
2.4x
Faster resolution
Read case study
Illustration of a padlock on a cloud icon connected by circuit lines Healthcare
A multi-clinic healthcare group

A multi-clinic group migrates 400 mailboxes with zero downtime

400
Mailboxes migrated
0 hrs
Downtime
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Hands typing on a laptop behind a translucent shield and padlock graphic Construction
A commercial builder

A commercial builder blocks a ransomware attempt after security uplift

Minutes
Time to contain
24/7
Monitoring and response
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A person in a suit touching a glowing circular interface of business and analytics icons Not-for-profit
A national charity

A national charity reaches Essential Eight Maturity Level 2 in six months

ML2
Across all eight controls
6 months
End to end
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Close-up of perforated server cabinet doors with rows of green status lights Manufacturing
A food manufacturer

A food manufacturer restores operations in under four hours after an outage

<4 hrs
Time to restore
0
Orders lost
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A person at a desk talking on a video call, with a grid of participants on the monitor Healthcare
An allied health network

An allied health network unifies 14 sites on Teams Calling

14
Sites unified
0
Numbers lost in porting
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