Managed IT, fully handled.
Managed IT services for Melbourne and Sydney business, almost every engineer onshore and in-house since 1997.
One team owning your whole environment, from the phone in someone’s pocket to the servers behind your line-of-business apps, with response times you can hold us to. AWD has run managed IT for Australian businesses since 1997, and the engineer who picks up your ticket sits in Melbourne or Sydney.
How it works
From audit to ongoing management.
A predictable path onto managed IT, ending in a quarterly rhythm that keeps strategy on track.
Audit
We map your environment, risks and quick wins in the first weeks.
Transition
A structured handover with no disruption to your people.
Manage
Proactive monitoring, support and security, day in day out.
Quarterly vCIO reviews
Strategy, budget and roadmap, reviewed with you every quarter.
Packages
Three tiers.
Clear inclusions,
and a real conversation about which one fits.
Pick the level of cover that fits. Every tier routes to a real conversation, not a checkout.
Advanced
Proactive cover for teams that need IT handled properly, without the security theatre.
- Monitoring and patching
- Service desk, business hours
- XDR endpoint protection with 24/7 SOC
- Backup management
- Monthly reporting
Essential Eight
The full managed model, mapped to all eight ACSC strategies at Maturity Level 1 to 2.
- Everything in Advanced
- Extended hours support
- All eight Essential Eight controls
- MFA and security baseline
- Cyber awareness training
- Quarterly vCIO review
ISO 27001 Aligned
Managed IT run against the standard we are certified on, for businesses facing audits, tenders or insurer scrutiny.
- Everything in Essential Eight
- Controls aligned to ISO/IEC 27001:2022
- Dedicated vCIO and roadmap
- Vendor and procurement management
- Governance reporting for boards and insurers
Certification is issued by an accredited certification body. AWD prepares your environment, builds the ISMS and governs it. We do not issue the certificate.
Accountability
SLA & response times.
Clear priority levels, clear targets. You always know what happens when, and by when.
| Priority | Example | First response | Restore target |
|---|---|---|---|
| P1 – Critical | Site or core system down | 15 min | 4 hrs |
| P2 – High | Major function degraded | 1 hr | 8 hrs |
| P3 – Medium | Single user blocked | 2 hrs | 1-2 days |
What is a managed IT service?
One provider takes ownership of your whole IT environment for a predictable monthly fee: monitoring, patching, support, security, backup and strategy. The alternative, break-fix, means you pay per incident, and only after something has already gone wrong.
Who is it for?
Australian businesses between 20 and 300 staff, whether you have no internal IT at all or one person carrying the load of three.
What does AWD actually manage?
Endpoints and users, servers and network, Microsoft 365, backup and patching, your security baseline, vendors and procurement, licensing, and the documentation that ties it together.
How quickly do you respond?
Response targets are contractual and start at 15 minutes for a critical outage. The full table is further down this page.
Where are your engineers based?
Melbourne and Sydney. Almost every engineer onshore and in-house since 1997.
Coverage
What we manage.
Everything under one roof, so nothing falls between providers.
Proof
Our average performance
Service desk averages across the last twelve months, not a good week cherry picked.
A national firm cut downtime 73% after moving to fully managed IT.
“We stopped thinking about IT. It just works, and when it does not, they are already on it.”
Anonymised • sector label only.
Start here
Not sure where to start?
A no-obligation conversation about your infrastructure, security posture and operational risk. No lock-in, and a response within one business day.