IT Support / Helpdesk

From scheduled onsite maintenance to IT emergencies, AWD is dedicated to supporting your business IT needs, whatever they may be.

Require Urgent Support? Call us on 1300 855 651 or Chat with us

Benefit from a comprehensive range of IT support solutions - Onsite & Remote

Managing and maintaining the IT infrastructure of a business is a complex task which demands an equally sophisticated support strategy.

Having a strong on-boarding process is important to keep the Client environments operations, setting goals, expectations and team introductions. To ensure the performance of our clients’ IT infrastructure, AWD offers five key types of IT support which can be deployed on a per needs basis or as part of an IT management strategy.

Our IT Support Services

Our Melbourne based team of certified IT engineers and consultants manage all of our support services. We offer flexible hours including after-hours support and have a same day response guarantee. Our services are entirely scalable with a fixed monthly price.

To provide our clients with support for a dynamic range of IT challenges, we have the following support services:

  • IT Support Helpdesk: An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
  • Remote IT Support: Our IT specialists resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
  • Onsite IT Support: Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
  • Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
  • Security Support: Assistance with Regulatory compliance HIPAA, PCI

Why Choose AWD

Outsource your IT needs to a company that specialises in making sure your business has a fast network, up-to-date software and hardware, and that can provide onsite, on demand support to your business.

AWD has 16 years experience managing Business IT for Small to Medium Businesses. By tapping into our collective experience you get access to a highly skilled team, with broad IT experience, who has encountered every possible Business IT issue.

Your IT infrastructure is your business’ engine room. Concentrate on your business, let us take care of IT.

Some of our clients